Make Your Laser Cutting Machines Perform at Their Best
From pre-purchase evaluation and customized solutions to installation, training, spare parts, and after-sales care, we provide end-to-end
services ensuring uninterrupted operation and optimal performance.
Sample Testing & Investment Evaluation
We provide professional sample testing and complimentary technical consultation to support informed purchasing decisions. Our experienced engineers create tailored samples across a wide range of metal materials, while detailed cutting cost analysis reports help clients assess production efficiency, costs, and ROI, minimizing investment risks.
OEM & Customized Solutions
Based on our existing product platform, we offer customized solutions, including feature and configuration optimization, as well as industry-specific adaptations to meet diverse application needs. We also provide OEM production and brand customization, including logo printing, helping clients align their products with market positioning.
Localized Installation & Global Delivery
We have 3–4 experienced engineers in the US providing on-site installation and commissioning to ensure smooth production launches. As sales grow, additional engineers will be deployed to strengthen localized services. We also offer worldwide
door-to-door delivery and can assist with installation through remote guidance or customized arrangements, ensuring efficient setup and operation of every unit.
Technical Training & Remote Guidance
To ensure safe and efficient equipment operation, we offer a range of technical training, including factory, on-site overseas, and online remote sessions, as well as installation and operational guidance. Our China-based customer service team of around 10 specialists provides ongoing online support, ensuring timely assistance throughout equipment use.
Spare Parts & Wear Parts Supply
To ensure uninterrupted equipment operation, we provide customers with a one-year supply of wear parts free of charge, covering initial production needs and minimizing the impact of spare parts lead times. In addition, we are expanding our global spare parts network to further enhance availability and delivery efficiency.
Warranty & Support
Sheet laser cutting machines ≥12000W come with a 24-month warranty, while machines below 12000W and laser tube cutting machines include a 12-month warranty, calculated from the shipment date. During the warranty period, we provide free online support and replacement of covered parts. On-site service is available if needed, with customers covering the engineer's labor and travel costs.
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